Engagement engine


MessageBeam provides support for patient outreach through multichannel platforms that capitalize on all of today’s major communication methods. Our blended messaging support allows you to reach more patients than ever before, and our real-time communication event monitoring enables you to put your data to work.

Here are just some of the features MessageBeam offers:

  • Robust interactivity: address confirmation, voice capture, credit card capture, multiple branching surveys, and more.
  • Industry-leading scaling capability to accommodate any message volume, from one to one million per day.
  • Hosted storage. No hardware, software, or maintenance fees, ever! You only pay for usage.
  • Systems that integrate seamlessly into your existing infrastructure, saving you valuable time and resources.
  • Voice Sometimes it’s best to stick with the classics. Voice messages reach everyone, even patients who haven’t upgraded to mobile devices or email.

    Many Americans still prefer voice calls to texts. It’s worth doing voice messaging right. Our voice messaging system is the industry leader in answering machine detection, with a 98% accuracy rate. Our messages are fully customizable, too. You can record your own voice if you prefer, or choose from our extensive library of professionally recorded voice talent.

    With this robust platform, you can:

    • Customize each message with a patient’s personal information (name, address, etc.).
    • Choose between male and female voices, and from multiple languages and dialects.
    • Add advanced interactivity to calls: surveys, address verification/capture, call transfer, audio capture, etc.
    • Use predictive dialing to increase contact rates.
    • Add local caller ID so your recipients know who’s calling.
    • Monitor campaigns in real-time via our secure, web-based interface.
    • Dynamically monitor call center connection rates, ring time, hold time, and outbound call rates top optimize your campaign to fit your needs.

  • Text Swift, simple, and efficient. Text messages are a great way to convey important information in one unobtrusive, hassle-free package.

    Texting has rapidly become the average American’s preferred method of contact. MessageBeam’s texting solutions can help you leverage this popular communication method to communicate effectively with your patients. Our feature-rich platform helps you keep your messages simple, quick, and efficient, the way texting should be.

    Our easy-to-customize texting platform allows you to:

    • Personalize your messages with variable fields (physician name, appointment time, etc.).
    • Embed an individualized mobile web link to securely convey sensitive information to patients.
    • Include opt-out and automated unsubscribe features to make your patients’ lives easier and keep all your messaging fully compliant.

  • Email Powerful, elegant, and trusted. Email notifications can serve as great supplements to voice and text outreach, or be built to include all the necessary information on their own.

    Email is a popular and often preferred communication channel. MessageBeam’s email platform allows you to seamlessly communicate with your patients and members across multiple communication channels and mobile devices. Our powerful email messaging solution can be used as a stand-alone, or as part of a multichannel communication strategy. Email offers all the scalability of our other channels, with the added benefit increased customizability.

    Some features include:

    • The ability to highly customize with HTML, logos, and web links.
    • MessageBeam’s deliverability tools that increase delivery to patient inboxes.
    • Email delivery and performance result tracking.
    • Integration with mobile web to drive greater response and improve usability.
    • Auto-unsubscribe options, to ensure that your messages are only going to patients who want to hear them.

  • Mobile Web Our secret ingredient. This exclusive, feature-rich delivery system does what no other can. All the convenience of a mobile app but without the hassle of an additional download.

    MessageBeam is the only industry professional offering a mobile web platform for your messaging needs. These responsive, mobile-optimized web pages provides a level of full interactivity that can’t be achieved through any other method. Mobile web has all the coveted functionality of a mobile app, but without the need for any software installation on the recipient’s part, which gets your message into your patients’ hands hassle-free.

    Some features include:

    • All the coveted functionality of a mobile app, but with no need for any software installation on the recipient’s part.
    • Individualized web links that allow you to transfer information to a specific patient without the need for a login or authorization phase.
    • An added level of security, making your patients’ lives easier while keeping their information safe.


Terms of Use

By using this service, you agree that the email address and phone numbers you supply belong to you, and you will not send demonstration calls or emails to any third party.

For text messages, standard message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages. Participating carriers include (but are not limited to) AT&T, SprintPCS, T-Mobile® , U.S. Cellular®, Verizon Wireless, and MetroPCS.